Frequently Asked Questions

lotus

Learn More About Our Programs

Our primary focus at Casa is in the treatment of trauma and other mental health concerns like anxiety, depression or bipolar, that are often the underlying issues to maladaptive or self-defeating behaviors like addiction, substance abuse, disordered eating and self-harm. 

Yes, we accept most major insurance policies with up to 100% covered.

Our helpful admissions team can assist in providing a free verification of your insurance benefits and let you know what’s covered. 

 

For those without insurance or if you know your insurance won’t cover our services, we offer private pay options as well.

Most clients stay for multiple months. We understand that some clients cannot stay with us that long and in these cases we ask for a commitment of a minimum of 30 days. 

Yes, you can bring your phone and computer with you to treatment.    

 

Electronic access will not be permitted in and during therapeutic  groups and individual sessions during the day. We feel that accessing your normal day to day communications can be useful to the therapeutic process. However, should it become a problem for your healing process we may hold your electronics for your safety and care. 

We understand you may have responsibilities outside of treatment. As long as these activities are outside of treatment hours, some clients are able to continue working or going to school while in treatment as long as these obligations do not disrupt or distract you from participating in your treatment schedule and the ability to focus on your healing as the priority.

We ask for you to bring no more than two large suitcases to treatment. Items to bring include personal items, medications, season appropriate clothing, toiletries, your ID and insurance card. Things to leave at home include valuables, recording devices, candles, and provocative clothing. 

Items permitted and not permitted to are explained in further detail on our “What to Bring” page found here. Feel free to reach out to our admissions team to answer any questions you may have about what to bring. 

When talking with a member of Casa’s experienced admissions team, you will be asked pre-assessment questions in order to determine your identified needs and whether one of our programs would be a good fit for you. After a clinical assessment is conducted, the most appropriate program and level of care will be recommended. If none of our programs are best suited for your needs, appreciate, better referrals will be offered. 

When talking with a member of Casa’s experienced admissions team, you will be asked pre-assessment questions in order to determine your identified needs and whether one of our programs would be a good fit for you. After a clinical assessment is conducted, the most appropriate program and level of care will be recommended. If none of our programs are best suited for your needs, appreciate, better referrals will be offered. 

Attempting to get a loved one into treatment can oftentimes be frustrating and overwhelming. Having patience is often the first thing we recommend. If your loved one is or isn’t ready to commit to a treatment program, the first step is often looking into the different programs and narrowing down some options that will be a fit for their clinical, demographic and financial needs. . 

 

Finding a high-quality treatment program that meets the needs of a loved one can sometimes be difficult. To ensure it’s a right fit and a quality program, we recommend the following: 

  1. Get clear on the finances – what’s included and what’s not included in treatment. If utilizing insurance make sure your insurance is accepted and that you won’t be billed later for services not covered by insurance. 
  2. Make sure the program is appropriately accredited and licensed for the type of treatment and level of care your loved one needs. You should be able to verify a program’s licensure status on the state licensing website. Accreditation status for Joint Commission can be found at https://www.qualitycheck.org/ and for CARF at http://www.carf.org/providerSearch.aspx.
  3. Ask for specific information regarding program structure and treatment methods utilized. Don’t be afraid to ask for a sample program schedule. 
  4. Look at the staff page for the qualifications and specialties of the team. Don’t be afraid to ask for more information to make sure the staff are experienced and capable to handle your loved one’s treatment needs.
  5. Lastly, if accessible, inquire about touring. We believe your gut feeling is often an important one in making a decision. If you have a good feeling about a program upon seeing and being at facility and meeting staff, this can be a positive indicator you’ve found a good fit. 

When appropriate and after a Release of Information (ROI) has been signed for family members or loved ones, they will be included in weekly clinical updates, family support groups and if appropriate, family therapy. 

Smoking cigarettes are allowed in designated outside smoking areas. Vaping is allowed if the vape and all vaping products arrive in its original packaging and unopened at time of admission.

Yes! Inquire about touring with our admissions team.

Casa is different from other treatment centers in that the number of clients we have in our care at any given time is limited, to ensure individualized treatment and care. We are also different from most centers in that we are family owned, lending itself to a company culture focused on inclusion and collaboration, like a family system, with clinical care as the number one priority in an environment that has a comfortable, home-like feel.

Casa is a gender inclusive facility welcoming all genders over the age of 18. In our programs, we accept all adult individuals regardless of race, religion, age, sexual or gender orientation or identification. 

Casa utilizes a variety of treatment modalities from evidence-based methods to holistic practices including: 

  • Psychiatry
  • Psychotherapy
  • Cognitive-Behavioral Therapy
  • Individual Counseling
  • Small-Group Therapy
  • Denial Management
  • Family Therapy
  • Dialectical Behavioral Therapy
  • Eye Movement Desensitization Reprocessing
  • Medication Management
  • Case Management
  • Psychological Assessments (an additional fee)
  • Acceptance and Commitment Therapy
  • Attachment-Focused Therapy
  • Psychodynamic Therapy
  • Trauma Therapy
  • Relapse Prevention Techniques
  • Motivational Interviewing
  • Art Therapy
  • Yoga
  • Health & Nutrition
  • Meditation
  • Mindfulness Interventions
  • Somatic-Based Practices
  • Stress Management Techniques

More information about each of these modalities can be found on our treatment methods webpage. 

Casa treats a range of mental health diagnoses and co-occurring challenges including but not limited to: 

  • Anxiety
  • Depression
  • Bipolar Disorder
  • Post Traumatic Stress Disorder (PTSD)
  • Drug Addiction
  • Alcohol Use Disorder
  • Borderline Personality
  • Complex Trauma
  • Dissociative Disorders
  • Obsessive Compulsive Disorders
  • Dual Diagnosis
  • Personality Disorders
  • Suicidality

If a client chooses to live in our supportive living residences, they have access to a support or clinical staff member 24/7. For clients enrolled in just our treatment program and living on their own, they will have access to clinical care during treatment programming hours as well as by phone after hours.

The closest airport to our facility is John Wayne Airport in Santa Ana (SNA), which is about a 20 minute drive. We provide pick up and transportation for all clients arriving to SNA. Alternative airports include San Diego (SAN), Long Beach (LGB) and Los Angeles (LAX) Airport.

CONTACT US TODAY

Our Care Team is Ready to Answer Any Questions.

Casa Recovery offers a wide range of treatment options for those struggling with mental health and co-occurring issues. We are here for you and ready to assist in any way we can. Contact us right now to get the help you deserve from a group of people who care.