You Don’t Have to Navigate This Alone
Taking the first step toward treatment can feel overwhelming. At Casa Recovery, our admissions team is here to make the process simple, supportive, and completely confidential from the very first phone call.
Whether you are reaching out for yourself, a loved one, or simply exploring options, our team will guide you through every step with care, compassion, and clarity.
You do not need to have everything figured out before calling us. That is what we are here for.
Call us anytime to speak privately with a member of our admissions team.
What Happens When You Call
Your first call is simply a conversation.
We will take the time to learn about what you or your loved one is experiencing, answer your questions, explain treatment options, and help determine the best next step.
Our admissions specialists can assist with:
- Understanding treatment options
- Explaining PHP, IOP, and residential recommendations
- Insurance verification and coverage questions
- Scheduling assessments
- Coordinating travel or arrival logistics
- Helping families understand the process
- Answering questions about mental health, trauma, and dual-diagnosis treatment
There is no pressure and no obligation.
Confidential Consultation
Every admissions process begins with a private and confidential conversation with our admissions team.
During this call, we will discuss:
- Current mental health or substance use concerns
- Previous treatment history
- Current medications
- Insurance coverage or payment options
- Immediate clinical or safety needs
- Recommended level of care
Our goal is to understand your situation and help you feel supported from the very beginning.
Insurance Verification & Treatment Planning
If you plan to use insurance, our team can quickly verify your benefits and explain your coverage in clear, simple terms.
We understand that insurance can feel confusing. Our admissions staff will help walk you through:
- What your insurance may cover
- Estimated costs or co-pays
- Available program options
- Flexible treatment pathways
We will also help determine the most appropriate level of care for your needs, whether that includes:
- Partial Hospitalization Program (PHP)
- Intensive Outpatient Program (IOP)
- Mental Health Treatment
- Trauma Therapy
- Dual-Diagnosis Care
Preparing for Admission
Once you decide Casa Recovery is the right fit, our admissions team will coordinate the details for your arrival.
We make this process as smooth and stress-free as possible.
Our team can help with:
- Scheduling your intake
- Transportation coordination
- Airport pickup arrangements
- What to bring guidance
- Medication questions
- Family communication and support
If you are traveling to Southern California for treatment, we can arrange pickup from nearby airports including John Wayne Airport (SNA), LAX, Long Beach Airport, and San Diego Airport.
Arrival & Welcome
When you arrive at Casa Recovery, you will be welcomed by our caring admissions and clinical staff.
Your intake process is designed to feel supportive, organized, and comfortable — not overwhelming.
During admission, we will:
- Review paperwork together
- Complete clinical and medical assessments
- Review medications
- Answer any remaining questions
- Introduce you to your treatment team
- Help you settle comfortably into the program
From the moment you arrive, you will have a team walking beside you.
A Personalized Approach to Care
No two individuals are alike, and neither are their treatment needs.
Casa Recovery provides individualized mental health and dual-diagnosis treatment plans tailored to each client’s clinical needs, personal goals, and life circumstances.
Our experienced team specializes in treating:
- Anxiety
- Depression
- Trauma & PTSD
- Bipolar Disorder
- Personality Disorders
- Co-Occurring Substance Use Disorders
We combine evidence-based therapies, trauma-informed care, psychiatric support, and holistic treatment approaches to help clients build lasting stability and healing.
Insurance & Coverage Support
Casa Recovery works with many major insurance providers to help make mental health and dual-diagnosis treatment more accessible and affordable for individuals and families throughout California and beyond.
Our admissions team can quickly verify your benefits and help explain your coverage in clear, simple terms so you understand your options before beginning treatment.
We commonly work with individuals who have policies through providers such as:
- Blue Shield of California
- Aetna
- Cigna
- Optum
- United Healthcare
- Anthem Blue Cross
- Magellan
- ComPsych
- Holman Group
- Carelon / Beacon Health Options
If you do not see your insurance provider listed, we still encourage you to call. Our team can often help verify additional plans and discuss available treatment options.
We understand that insurance and treatment coverage can feel confusing or overwhelming. From your first call, our admissions specialists will help guide you through the process, including:
- Insurance verification
- Understanding your mental health benefits
- Reviewing potential out-of-pocket costs
- Explaining covered levels of care
- Coordinating next steps for admission
Our goal is to make beginning treatment feel straightforward, supportive, and stress-free.
Conveniently Located in San Juan Capistrano, California
Casa Recovery is located in beautiful San Juan Capistrano, California in the heart of South Orange County. Our peaceful Southern California setting provides a comfortable and supportive environment for individuals seeking high-quality mental health and dual-diagnosis treatment.
Our location allows clients to access treatment while remaining close to many Orange County communities including:
- Dana Point
- Mission Viejo
- Laguna Niguel
- San Clemente
- Newport Beach
- Irvine
- Rancho Santa Margarita
We also work with many out-of-area and out-of-state clients traveling to Orange County for treatment. Our admissions team can assist with travel coordination and help make the transition into care as smooth as possible.
At Casa Recovery, clients receive individualized treatment in a supportive and clinically sophisticated environment designed to promote long-term healing, emotional wellness, and stability.
Starting treatment may feel intimidating, but reaching out does not have to be.
One phone call can provide clarity, support, and a path forward.
Our admissions team is available to answer your questions, verify insurance, and help you take the next step toward healing — one step at a time.